Trust CenterThe agreement between your organisation and OnyxOne

Terms of Service

These Terms of Service (the “Terms”) govern your organisation's access to and use of the OnyxOne platform — our website and the OnyxOne governance, risk and compliance (GRC) software provided under subscription (together, the “Service”). By accessing or using the Service, or by signing an order for it, you agree to these Terms.

Last updated · 22 September 2026

Who we are

This website and the OnyxOne service are operated by ONYXONE TECHNOLOGIES LTD, a private limited company registered in England and Wales under company number 17352132, whose registered office is at 3 Mantua Street, London, England, SW11 2NE. In this document, “OnyxOne”, “we”, “us” and “our” mean ONYXONE TECHNOLOGIES LTD.

  • Legal name: ONYXONE TECHNOLOGIES LTD
  • Company number: 17352132
  • Registered in: England and Wales
  • Registered office: 3 Mantua Street, London, England, SW11 2NE
  • Governing law: the laws of England & Wales (United Kingdom)
  • Contact: hello@onyxone.uk

1. Definitions

  • “Customer” — the organisation that subscribes to the Service.
  • “Authorised Users” — the Customer's personnel permitted to use the Service.
  • “Customer Data” — data the Customer or its Authorised Users submit to or process through the Service, including records about the Customer's own customers and third parties.
  • “Subscription” — the plan, term and scope set out in an order or order form.
  • “Documentation” — the platform materials OnyxOne makes available describing the Service.

2. What OnyxOne is

OnyxOne is an enterprise governance, risk and compliance (GRC) operating system: software that helps regulated organisations manage risk registers, internal controls, policies, regulatory obligations, audits, evidence, compliance cases and regulatory reporting, and govern their customer due-diligence lifecycle. OnyxOne is not a real-time transaction-monitoring or payment-decisioning system; where such detection is required, OnyxOne integrates with the engines and providers that perform it.

OnyxOne is a technology vendor. It is not a regulated financial institution, is not an obliged entity under anti-money-laundering law, and does not provide legal, regulatory or compliance advice. Responsibility for the Customer's regulatory obligations and for decisions made using the Service remains with the Customer.

3. Subscription & licence

Subject to these Terms and payment of the applicable fees, OnyxOne grants the Customer a non-exclusive, non-transferable, non-sublicensable right for its Authorised Users to access and use the Service during the Subscription term for the Customer's internal business use.

The Customer is responsible for its Authorised Users' compliance with these Terms and for the security of their account credentials.

4. Acceptable use

The Customer must use the Service lawfully and in accordance with our Acceptable Use Policy, which forms part of these Terms. The Customer must not resell the Service, reverse-engineer it, use it to build a competing product, or exceed the scope of its Subscription.

5. Customer Data & data protection

As between the parties, the Customer owns its Customer Data. The Customer grants OnyxOne the rights needed to host and process Customer Data to provide the Service. Where OnyxOne processes personal data on the Customer's behalf, it does so as a processor under our Data Processing Agreement, which governs that processing.

The Customer is responsible for having a lawful basis to submit Customer Data to the Service and for the accuracy of that data.

6. Fees

Subscription fees, scope and billing terms are set out in the applicable order. Fees are exclusive of taxes unless stated. Unless an order says otherwise, fees are payable in advance and are non-refundable except where these Terms expressly provide.

7. Intellectual property

The OnyxOne name, brand, software, Documentation and the look and feel of the Service are owned by OnyxOne or its licensors and are protected by law. Except for the rights expressly granted, nothing in these Terms transfers any intellectual-property right to the Customer. Feedback the Customer provides may be used by OnyxOne without restriction.

8. Third-party services

The Service integrates with third-party providers — including hosting, database and screening or data providers configured for the Customer's deployment. OnyxOne is not responsible for the availability or actions of third-party services outside its control, and use of them may be subject to those providers' terms.

9. Warranties & disclaimers

OnyxOne warrants that it will provide the Service with reasonable skill and care. Except for that warranty, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, OnyxOne disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. OnyxOne does not warrant that the Service will be uninterrupted or error-free, and the Service does not constitute legal, regulatory or compliance advice.

10. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue or data. Each party's total aggregate liability arising out of or related to these Terms is limited to the fees paid or payable for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under English law (including for death or personal injury caused by negligence, or for fraud).

11. Indemnity

The Customer agrees to indemnify OnyxOne against reasonable losses arising from its breach of these Terms, its misuse of the Service, or its Customer Data infringing the rights of a third party or breaching applicable law.

12. Term, suspension & termination

These Terms apply for the Subscription term. OnyxOne may suspend access where required by law, to prevent harm, or for a material unremedied breach. Either party may terminate for material breach not cured within a reasonable period. On termination, the Customer's right to use the Service ends and Customer Data is returned or deleted as set out in the Data Processing Agreement.

13. Changes to these Terms

OnyxOne may update these Terms as the Service evolves. Material changes will be dated and published here and, where required, notified to the Customer. Continued use after changes take effect constitutes acceptance.

14. Governing law & disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of England & Wales. The parties submit to the exclusive jurisdiction of the courts of England & Wales.

15. Contact

Questions about these Terms: hello@onyxone.uk.